1.Damaged or missing parts

If your item is damaged or missing parts, received the wrong item, please provide the listed details and contact with our customer service via email:support@chiccole.com Photos of the entire item.

Photos of the item’s defect/damage from different angles.

Photos of the label on the bottom of the product.

Photos of the original packaging(If the original packaging is available).

PO number and a clear description of the damage.

2.We will reply your email within 24 business working hours.Receive the wrong items

Received the wrong item: please provide the listed details and contact with our customer service via email:support@chiccole.com The entire item (out of the box – please inspect the item even if you suspect it is incorrect based on packaging/naming).

For wrong size: a photo of the box that shows the incorrect measurements or a photo of the wrong size showing that it is incorrect.

Packaging/model number details on the box.

PO number.

3.We will reply your email within 24 business working hours.Changed your mind and want to return an item?

Changed your mind and want to return an item? you can send most items back within 30 days of receiving your item.

Disassembled, if the item(s) were originally delivered disassembled

In its original packaging.（Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original or a box no longer than 108 inches.

Return shipping costs will be the responsibility of the customer, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

4.We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.There are a few items that can’t be returned

5.Clearance item.

5.1-Bundled items at discounted rates,Return Shipping Fee

Applicable return shipping costs will be deducted from your return. The return shipping costs can vary depending on the location of the return, size and weight of the item and selected return method. In addition, any delivery shipping fees or service charges collected on the order will not be refunded.

6.Note: If an order is returned to us because you refused delivery, we will charge the appropriate return costs and they will be deducted from your refund.How do I return my item(s)?

Send an email to us as required – customer service evaluation -email return label and return shipping fee to the customer – return the product back to the site (in good condition) – inspect returned items – refund.

7.How do I cancel my order after I’ve placed it?

Carefully review your order information for accuracy before submitting your order. Once an order is placed, if you want to change product or cancel. When you need, first of all, please check the status of your order.If your order status is unpaid, you can cancel it directly yourself.

If you’ve paid for your order, in-stock items normally ship within 1-3 business days after an order has been paid.

We accept cancellations on orders that have not yet shipped or if the items are on backorder.

In this case, please contact our Customer Service to cancel your order.Customer Service email box:support@chiccole.com

Changes or Cancellations are not guaranteed until you receive a confirmation from our customer service.

8.Refunds

We’ll initiate your refund when we receive your item(s) at our Return Center. Generally, refunds take 5-7 days but may take up to 2 weeks.