- Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
During peak periods or promotional events, processing times may extend to 3–5 business days.
- Estimated Delivery Times by Country
Delivery times vary depending on destination and carrier.
🇺🇸 United States
Standard Shipping: 5–8 business days
Expedited Shipping: 3–5 business days
🇨🇦 Canada
Standard Shipping: 7–12 business days
🇬🇧 United Kingdom
Standard Shipping: 6–10 business days
🇦🇺 Australia
Standard Shipping: 7–14 business days
🇪🇺 European Union
Standard Shipping: 6–12 business days
🌎 Other International Destinations
Standard Shipping: 8–18 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, weather, or local conditions.
- Shipping Fees
Shipping costs are calculated at checkout based on destination and selected shipping method.
Free shipping promotions, when available, will be clearly indicated on the website.
- Shipping Protection (Optional – Powered by SEEL)
To provide additional peace of mind, we offer optional Shipping Protection powered by SEEL at checkout.
Shipping Protection covers:
Lost packages
Damaged items during transit
Theft after confirmed delivery
If you choose to add Shipping Protection to your order, claims can be filed directly through the SEEL protection portal using your order number.
Please note:
Shipping Protection is optional.
If Shipping Protection is not selected, the order remains covered under the carrier’s standard liability policies.
Claims eligibility and approval are subject to SEEL’s terms and conditions.
For assistance with a claim, please contact:
📧 support@chiccole.com
- Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes determined by local authorities. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs processing.
- Tracking Information
Tracking numbers are provided once the order ships. Please allow up to 48 hours for tracking updates to appear in the carrier system. - Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect addresses may require additional shipping fees for reshipment.
- Lost or Delayed Shipments
If your package has not arrived within the estimated delivery window, please contact us and we will assist in investigating the shipment.